PLEASE READ THE FOLLOWING TERMS OF SALE BEFORE PLACING AN ORDER ON THIS SITE
1. What is this document? Why does it matter?
These terms and conditions of sale (“Terms of Sale”) regulate your purchase of the products we promote and sell on this Site (“Products”) and the shipping of such Products in the countries we deliver in. “Site” means the website located at https://thedevilsplayground-ltd.com. When you make a purchase on this Site, we ask you to confirm your acceptance of these Terms of Sale and, if you do, a contract is formed between you and us, subject to these Terms of Sale. So it is important that you read these Terms of Sale carefully before placing an order for Products on this Site (“Order”).
If you need further information please contact us in our Contact Page.
2. Who are we?
In these Terms of Sale “TDP”, “we”, “The Devil’s Playground ltd” and “us” means the trader of the Products, that is the company responsible for selling to consumers in the country you select for delivery of the products. We can be contacted as indicated in our Contact Page, managed by us.
3. Are descriptions of Products and prices flawless?
We do our best to ensure that the information about Products is accurate and up-to-date. However we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order to purchase them.
Also, the colors you see on your screen may depend on your computer system and settings, so we cannot guarantee that your computer will accurately display such colors.
We reserve the right to modify the information about Products displayed on our Site, including as regards prices, description and availability. However, such changes will not affect Orders for which you have already received an Order Receipt email.
4. How do I make a purchase on this Site?
We describe here all the steps necessary to make a purchase (in legal terms, to conclude a purchase contract) on our Site.
The concluded contract will be provided to you at the end of the process and will also be accessible – but not modifiable – in the future by us.
1st step: you place an Order
To complete a purchase, you first have to place an Order for Products. Then, this Order has to be accepted by us.
To place an Order you must be 18 years of age or over. To place an Order you will have to select the Products on the Site, select your preferred shipping method and, if you like, other optional services, and finally click on the “BUY NOW” button. We will not accept Orders placed in any way other than as detailed above.
2nd step: we confirm receipt of the Order
When you place the Order through the Site you will receive an automated email confirming receipt of your Order (“Order Receipt email”). The Order Receipt email contains full details of your Order (such as Order No., information on Products, prices, your shipping address, delivery costs and other). Please note the Order Receipt email is NOT already an acceptance of your Order.
3rd step (optional): upfront payment through Alternative Payment Method (APM)
We usually collect payment for an Order upon confirmation of the shipment of the relevant products (see 4rd step below).
However, if you prefer and select one of our APM entailing an upfront collection of the payment, we will collect payment upon order confirmation (see 2nd step above). See our Payment Terms for more details.
4th step: we confirm that Products have been shipped
When your Order is accepted by us, we send you an email confirming that all, or part, of the Products have been shipped (“Shipping Confirmation email”).
Once you receive the Shipping Confirmation email, your Order has been finally accepted by us and the purchase contract between you and us is concluded in relation to the Products actually shipped. Such a contract is composed by: your Order; our Order Receipt and Shipping Confirmation emails; the then current Terms of Sale. No other terms and conditions shall apply.
The Shipping Confirmation email will contain an unmodifiable copy of the version of the Terms of Sale applicable at the time the purchase contract is concluded, for your future reference.
When Orders are not accepted
While we do our best to always accept Orders, we could however refuse an Order in certain cases, for example if:
a. you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address;
b. we discover that there was an error on our Site relating to the Products you ordered, for example as regards the price or description displayed;
c. the Products you ordered are unfortunately out of stock or no longer available;
d. We have reasonable grounds to believe that you intend to resell the Products.
If we cannot accept your Order we will contact you by email as soon as possible but in any case no later than 30 days from the date of your Order. If we cannot accept your Order because the Products are no longer available, or because of an error in the price and/or other information on our Site, we will refund you any money you may have already been charged for such Products.
In case you have selected an APM, we may exceptionally have already collected your payment when we discover that the Products might be unavailable. In such a case we will immediately contact you and issue a full refund.
1. How can I pay for the Products?
We accept several methods of payment for purchases on this Site. Please find exhaustive details in our Payment Terms.
2. When will the Products be delivered? Can I track my shipment?
We offer a range of delivery options, among which you can choose the one that best suits your personal needs. Specific terms and conditions, and different delivery charges, may apply to the various delivery options. Please find exhaustive details in our Delivery Terms.
You can track shipment of your Products by clicking on the “Track My Order” link in the Shipping Confirmation email. Please note such link will direct you to the courier’s website, which is not controlled by us.
3. I want to return a Product purchased here. What do I have to do?
You can return Products if you are not satisfied or you just change your mind within 30 days of receipt.
Please find full details, conditions and instructions on how to make a return on our Return Terms.
4. Who can I call if I have problems with a purchase or a Product or if I want to make a complaint?
If you experienced problems or want to make a complaint regarding a Product or a purchase made on this Site, or if you simply need after-sale assistance, you can contact us as indicated in our Contact Page.